Billing
Shuffl is free for every workspace; where the company’s billing state lives, and what to do if an older plan needs attention.
Workspace administrators
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App links open your signed-in workspace. Check the selected workspace before making changes.
Free for every workspace
Shuffl is free for every workspace at any size, including Mello, single sign-on and HRIS sync. There is no plan to start, no trial and no card.
AI answers are not metered. If a paid plan for Mello at larger sizes comes later, it will be announced ahead of time and administrators told before anything changes. A company that started a trial or plan earlier can still review, manage or cancel it in Company settings → Billing.
Read the state before taking action
Free for everyone is the state of every company without a subscription. The other states apply only to a company that started a plan before Shuffl became free: Awaiting payment means a payment is not confirmed yet, and Payment needs attention, Payment overdue, Payment incomplete, Checkout expired and Billing needs review each come with a recovery message.
Trial expired or Subscription ended no longer pause anything: every feature stays free, and sign-in, account and billing management, export and help are always available.
Use the recovery action shown
Refresh billing state asks the payment provider for the current status. Manage payment opens the payment provider’s portal for cards and invoices. After choosing Cancel at period end, check the dates shown: a scheduled cancellation is different from a subscription that has already ended. Enabling people is never refused for billing, and nothing is charged automatically.
Billing notices reach owners and administrators under the Billing topic in Settings → Notifications.