Terms of Service

Who this agreement is between

This agreement is between Shuffl LLC, 2048 N 78th St, Seattle, WA 98103, United States, and the employer that creates a workspace. The employer accepts these terms by creating a workspace or by continuing to use one. Each person who signs in also agrees to the use rules in “Acceptable use” below, and to nothing else. The commercial agreement is the employer’s. The Data Processing Addendum forms part of this agreement and governs the personal information Shuffl processes for the employer.

A workspace that existed before these terms took effect is not bound by them silently. Shuffl tells workspace administrators before the effective date, and an employer that does not want the new terms may stop using the service and export its content, as described in “Suspension and termination”.

• Data Processing Addendum →

Workspace administration

The employer is responsible for its workspace:

Shuffl enforces the access rules a workspace configures. It does not decide who inside a company should see a document.

• Deciding who may join the workspace, what each person may see, and who may approve company knowledge.
• Making sure the documents it uploads or connects are accurate, current and lawful to hold, and that the audience set for each one is right.
• Keeping administrator and owner access with people who should have it, and removing access when someone leaves.
• Telling its people how Shuffl is used at that company and meeting its own obligations as their employer.

• Invite and enable employees →
• Review and publish knowledge →

Acceptable use

Everyone who signs in agrees to these rules:

• Do not use another person’s account, or share credentials or keys issued to you.
• Do not try to reach knowledge, conversations or records that your workspace has not given you access to, and do not attempt to break or probe the service’s security.
• Do not upload content you have no right to hold or share, or use Shuffl to harass a colleague or break the law.
• Do not resell the service, or use it to build a competing product.
• Do not put passwords, payment card details or other secrets in a question, a document or a support message.

Content and ownership

A workspace’s documents, conversations, employee records and approved knowledge belong to the employer. Shuffl claims no ownership of them.

To run the service, the employer grants Shuffl a non-exclusive licence to store that content, show it to the people the workspace allows, and send the relevant parts to the providers that host the service and generate answers. The licence exists only to operate Shuffl for that workspace, covers nothing else, and ends when the content is deleted, except that Shuffl may keep copies for as long as its published retention periods say, and may keep content it is legally required to retain.

Shuffl does not use customer content to train models, and does not use one customer’s content to improve the service for another.

What the assistant is and is not

Shuffl answers from the company knowledge a workspace has approved, and shows the sources it used. An answer can still be wrong, out of date or incomplete, and the reader should check the sources it cites.

Shuffl does not give legal, tax, medical or professional advice, and an answer is not a decision by the employer. A general company document cannot establish an individual’s balance, eligibility or entitlement; those questions go to a person.

Guidance the assistant proposes is not company knowledge until an authorized person approves its exact wording and audience.

• How sharing with HR works →

Fees

Shuffl is currently free. No workspace is charged, whatever its size, and every feature is included.

Shuffl may introduce paid plans later. If it does, it will publish the prices on the Shuffl pricing page and tell workspace administrators at least 30 days before any charge applies to their workspace.

Questions and answers are not metered. If a usage limit is ever introduced, reaching it will not hide knowledge a workspace has already approved, and will not silently charge for overage.

A workspace that started a paid plan before Shuffl became free can cancel it from Billing at any time. The plan stays active until the end of the period already paid for and then does not renew. Fees already paid are not refunded, except where the law requires it or the Data Processing Addendum provides for it.

A separate written agreement with Shuffl about fees takes precedence over this section.

• Pricing →

Availability and support

Shuffl commits to no uptime figure and no support response time. If that changes, the commitment will be published on this page with an effective date.

Support is available to account holders from in-app support. Shuffl may change or discontinue parts of the service; where a change materially reduces what a paying customer receives, Shuffl will tell workspace administrators.

Suspension and termination

Shuffl may suspend an account or a workspace that breaks the acceptable-use rules above, or where continued use threatens the security of the service. Shuffl will tell the workspace’s administrators the reason.

An employer may stop using Shuffl at any time, with no notice required. A company owner or administrator can delete a workspace from workspace settings, which stops its sending and answering at once.

A deleted workspace is kept for 30 days, during which a company owner or administrator can restore it and a workspace administrator can export its content. When the 30 days end, Shuffl erases the workspace records automatically. That period is the export window. Individual sign-in accounts, the company account, company memberships, shared sign-in and directory configuration, and company billing remain; deleting one workspace does not delete the company or cancel its billing.

Warranties, liability and disputes

Shuffl is provided as it is and as it is available. Beyond what this agreement says, and to the extent the law allows, Shuffl makes no warranty of any kind about the service, whether stated or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. Shuffl does not warrant that the service will be uninterrupted or error-free, or that an answer the assistant gives will be accurate or complete. Nothing here limits a right the law does not allow to be limited.

Neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if it was told such damages were possible. Each party’s total liability arising out of this agreement is limited to the greater of the fees the employer paid Shuffl in the twelve months before the event giving rise to the claim, or one hundred United States dollars. These limits do not apply to the indemnities below, to a breach of the acceptable-use rules, or to liability the law does not allow to be limited.

The employer will defend Shuffl against a third-party claim that its content, or its use of the service in breach of this agreement, caused that third party harm, and will pay the damages and costs finally awarded. Shuffl will defend the employer against a third-party claim that the service as Shuffl provides it infringes that third party’s intellectual property, and will pay the damages and costs finally awarded. In each case the party asking to be defended tells the other promptly, lets it control the defense and helps it reasonably; neither settles in a way that admits the other’s fault without that other’s consent.

This agreement is governed by the law of the State of Washington, United States, without regard to its conflict-of-law rules. The parties will try in good faith to resolve a dispute between themselves first. A dispute that is not resolved that way belongs to the state or federal courts in King County, Washington, and both parties agree to those courts’ jurisdiction.

Changes and contact

These terms carry a version and an effective date, shown at the top of the page. Shuffl tells workspace administrators at least 30 days before a material change takes effect. An employer that continues to use Shuffl after that date accepts the new terms; an employer that does not may stop using the service and export its content within the window above.

Questions about these terms go to legal@shuffl.ai. Product questions go through in-app support.

• Contact Shuffl →