# Find a recovery step

> Fix common sign-in, setup, knowledge, access and HR sharing problems.

Audience: Everyone using Shuffl

Canonical: https://shuffl-rebuild.vercel.app/docs/troubleshooting

<a id="sign-in"></a>
## I cannot sign in or accept an invitation

Use your invited work email, finish email verification and check you are opening the right workspace. If your invitation expired or was cancelled, ask an administrator for a new link. Email and password sign-in keeps working when single sign-on is unavailable.

- [Sign in](https://shuffl-rebuild.vercel.app/sign-in)

- [Reset your password](https://shuffl-rebuild.vercel.app/forgot-password)

- [Check invitation and access steps](https://shuffl-rebuild.vercel.app/docs/employee-access)

<a id="access"></a>
## I joined but cannot use the workspace

Check both the company and the workspace in the account menu. An invitation joins its named workspace, a verified email domain joins the company’s default workspace, and Slack sign-in uses the workspace mapped to that Slack connection. Company membership alone does not grant access to every workspace.

If you arrived through Slack or a directory and see Your access is pending, ask an administrator to link your account to the right person and enable employee access, then choose Check again. If your access is suspended, ask them to check your employment and Slack account in People. If you have no workspace membership, the company’s workspace list shows where to ask for an invitation.

An administrator who set up the workspace but has no person of their own sees You’re not in People yet on Me, Praise and Celebrations. Choose Add me to People to add yourself, so your profile, Get started and Celebrations show the way your team sees them. Everyone else sees the same message with Open People and should ask an administrator to add them.

- [Complete account linking and access](https://shuffl-rebuild.vercel.app/docs/employee-access#link)

<a id="setup"></a>
## Setup stopped partway through

Reopen Workspace setup in the saved workspace and follow the step that needs attention. Do not create another workspace to retry a connection. If Slack shows Reconnect required or a banner asks for new permissions, choose Reconnect Slack and approve the scopes.

- [Open workspace setup](https://shuffl-rebuild.vercel.app/app/manage/setup)

- [Resume workspace setup](https://shuffl-rebuild.vercel.app/docs/getting-started#resume)

<a id="answer"></a>
## An answer or source is unavailable

Ask a Knowledge reviewer to check that the source is published for your audience, effective and not past its review date; a connected source also needs a fresh check and access to the original. If nothing published fits your situation, send a reviewed request to HR.

An answer that stopped partway shows Retry answer; a stopped one shows Ask again. In Slack, send the question again.

- [Check publication and dates](https://shuffl-rebuild.vercel.app/docs/knowledge)

- [Recover a connected source](https://shuffl-rebuild.vercel.app/docs/connected-sources#recover)

<a id="hr"></a>
## HR sharing is unavailable or interrupted

The workspace needs an HR responder. If there is none, contact your HR team the usual way. After an interrupted submission, go back to Chat or the original Slack thread and check Your HR requests before sending another. A prepared message that expired can be prepared again by asking Mello.

- [Review the HR request flow](https://shuffl-rebuild.vercel.app/docs/hr-requests)

<a id="slack"></a>
## Shuffl does not answer in Slack

If Shuffl does not answer in Slack, check that your Slack account is linked to your person in People and that your access is enabled. The Home tab of the Shuffl app says so when it is not. If a file you attached is ignored, an administrator needs to reconnect Slack with file access, or attach the file in Chat on the web.

- [Connect Slack](https://shuffl-rebuild.vercel.app/docs/slack)

<a id="support"></a>
## I still need product help

In the app, choose Help in the account menu, or at the bottom of the Manage sidebar, to open Help & feedback. Search help finds the guide you need. Under Talk to Shuffl, Contact Shuffl asks about the product or reports a problem, Suggest an improvement tells us what would make Shuffl better, and Your conversations has our replies so you can pick up where you left off. A message you started and closed is kept as a draft and reads Draft saved.

Include the page, what you tried and the error you saw. Leave out passwords and private employee documents. For employment questions, contact your own HR team; Shuffl support cannot see your workspace’s HR requests.

- [Open your workspace](https://shuffl-rebuild.vercel.app/app)

## Related guides

- [Set up your workspace](https://shuffl-rebuild.vercel.app/docs/getting-started)

- [Invite and enable employees](https://shuffl-rebuild.vercel.app/docs/employee-access)

- [Share a request with HR](https://shuffl-rebuild.vercel.app/docs/hr-requests)

Agent documentation index: https://shuffl-rebuild.vercel.app/llms.txt